Help Center

The necessary cookies which allow access to the new site’s content and features can sometimes enter in conflict with cookies from the previous version of the site.

You will need to clear cache & cookies from your browser to navigate our new site without interruptions.

Each browser has a different path to clear cache & cookies but this is how to do it in the most popular one (Chrome). It should not be too different if you are using a different one:

- Click the lock icon to the left of the URL bar
- Click Cookies and Site Data
- Click Manage Cookie and Site Data
- Click the trash can icon to the right of all motogp sites.

You may also check our visual step-by-step guide in PDF format. 

After that, simply log in again and you should be good to go!

Should that not work, please use an incognito window in your browser or use a different browser next time.

Yes, our website’s VIDEOPASS section now displays all its content as “no-spoiler”, both in the titles and preview images.

In our official apps for iOS and Android devices, you can also set the VIDEOPASS section as your default page to access always without spoilers.

Our TV apps will have no-spoiler and archived content in the future, but these options are not available as of today (except for the ROKU app, where both are available in the Browse section).

We suggest you temporarily use your phone or tablet device to display the no-spoiler content in your TV from our website or mobile app:

- step-by-step guide for AppleTV / - step-by-step guide for FireTV

Please accept our apologies for any inconveniences and thank you for your understanding in this regard.

The following devices and versions have been tried and tested, so we confirm we fully support them:

PC / Laptop
Through the following browsers:

• Chrome (from version 100)

• Edge version (from version 100)

• Firefox version (from version 100)

Apple Mac

On MacOS High Sierra, Catalina & Mojave through the following browsers

• Safari (version 14) - > Multifeed feature does not work in this browser.

• Chrome (from version 100)

Tablet

• iPad with iPadOS >= 15.0

• Android tablet with OS >= 11.0

Mobile

• iPhone with iOS >= 15.0

• Android phone with OS >= 11.0

TV App

• AppleTV with tvOS >= 13.0

• TV or TV Box with AndroidTV OS >= 11.0

• FireTV with FireOS >= 5

• Roku 3900x and above

Casting

• Apple TV Airplay : To an Apple TV Box only

• Roku 3900x and above

• Chromecast Generation 3 and above.

• Android TV with Chromecast integrated.

• Amazon Fire TV not supported with Casting.

Other devices or previous versions might eventually work, but we cannot garantee you will be able to enjoy the Videopass in all its features and with the necessary quality.

SmartTVs using their respective native browsers are not supported, and only those able to get any of our TV apps installed are supported.

Race commentary, both live and archived, is available in English only.

Occasionally, riders' interviews and video highlights may be available in their respective languages.

First of all, please make sure you are accessing with the correct credentials (email and password). If you are already doing it, we recommend you close your session and start it again.

If you are using one of our official apps, please try deleting it and installing it again.

Please, also check that your current subscription appears in the Subscriptions section, in My Account.

Another possibility is that you may have created another account at motogp.com with a different email at some point, and the VideoPass is linked to it.

In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for motogp.com will have been created linked to your VideoPass.

In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain “@privaterelay.appleid.com” and try to access your motogp.com account using this email.

If none of the above options apply to your situation, you can contact our Customer Service so that we can help you.