Help Center

The necessary cookies which allow access to the new site’s content and features can sometimes enter in conflict with cookies from the previous version of the site.

You will need to clear cache & cookies from your browser to navigate our new site without interruptions.

Each browser has a different path to clear cache & cookies but this is how to do it in the most popular one (Chrome). It should not be too different if you are using a different one:

- Click the lock icon to the left of the URL bar
- Click Cookies and Site Data
- Click Manage Cookie and Site Data
- Click the trash can icon to the right of all motogp sites.

You may also check our visual step-by-step guide in PDF format. 

After that, simply log in again and you should be good to go!

Should that not work, please use an incognito window in your browser or use a different browser next time.

You can enjoy your VideoPass subscription from any computer through our official website at motogp.com or, with your Android or iOS mobile or tablet, as well as with the TV apps for Apple TV, Android TV, Roku, and Fire TV.

Smart TVs that cannot use any of the mentioned TV Apps are not supported, so your experience with them may not be satisfactory.

You will be able to watch the content and videos on any compatible device and share the video via Chromecast (with the device or through the option available from the video player) or Airplay, even using an HDMI cable directly connected to the TV.

Watching from PlayStation or Xbox is also not officially supported and therefore we cannot guarantee your experience with them, although both platforms can use adapted browsers with which our website should work correctly.

In order to know the minimum requirements necessary for each device, you can consult our corresponding FAQ.

The following devices and versions have been tried and tested, so we confirm we fully support them:

PC / Laptop
Through the following browsers:

• Chrome (from version 100)

• Edge version (from version 100)

• Firefox version (from version 100)

Apple Mac

On MacOS High Sierra, Catalina & Mojave through the following browsers

• Safari (version 14) - > Multifeed feature does not work in this browser.

• Chrome (from version 100)

Tablet

• iPad with iPadOS >= 15.0

• Android tablet with OS >= 11.0

Mobile

• iPhone with iOS >= 15.0

• Android phone with OS >= 11.0

TV App

• AppleTV with tvOS >= 13.0

• TV or TV Box with AndroidTV OS >= 11.0

• FireTV with FireOS >= 5

• Roku 3900x and above

Casting

• Apple TV Airplay : To an Apple TV Box only

• Roku 3900x and above

• Chromecast Generation 3 and above.

• Android TV with Chromecast integrated.

• Amazon Fire TV not supported with Casting.

Other devices or previous versions might eventually work, but we cannot garantee you will be able to enjoy the Videopass in all its features and with the necessary quality.

SmartTVs using their respective native browsers are not supported, and only those able to get any of our TV apps installed are supported.

Should you experience lag or stuttering during a live session, please check that your device meets the minimum requirements. Also check that your internet connection is fast enough and, if possible, reboot your router. 

We recommend you try to change the video quality (with the "Auto" option, being able to select from 1080p to other options) or change the streaming provider to the one that best suits your connection (by selecting the gear icon). Both options are located at the bottom right of the video player. 

If you are using an Apple TV device, those options are not currently available in the video player. If you have another Apple mobile device, we recommend that you AirPlay from your iPhone/iPad to your Apple TV device, being able to make changes to the video quality and streaming provider from the mobile device. 

If you are accessing through a PC or Mac, we recommend that you clear cache and cookies, also disable hardware acceleration in your browser options. Please note that this option is not available in the Safari browser, so we recommend using others such as Chrome, Firefox, or Microsoft Edge.  

Additionally, try disabling your firewall and/or pop-up blocker software during live video. 

Yes, access from different devices is allowed as long as you are connecting from the same IP (internet connection point).

Therefore, according to the MotoGP™ VideoPass Purchase Policy, we remind you that your account details cannot be shared.

Race commentary, both live and archived, is available in English only.

Occasionally, riders' interviews and video highlights may be available in their respective languages.

To find out the schedule for Live sessions in detail, simply select the ‘CALENDAR’ tab on our website or the ‘RACING’ option on our app and choose the event you are interested in.

Separate schedules for each event day will become available, with options to select the local time or your time.

Our TV apps do not include a ‘Calendar’ section, and only the schedule for the current GP will be at your disposal. 

The new website’s VIDEOPASS tab in the VIDEOS section now displays all the past video content accessible through 3 categories: Current Season, Archive and Documentaries. 

In VIDEOPASS, all the content is now spoiler-free, both in the titles and preview images.  

In our official apps for iOS and Android devices, you can also set the VIDEOPASS section as your default page to access always without spoilers, and browse the content using the available filters. 

If you have any questions or doubts, do not hesitate to contact us. 

Once you have registered an account with us and purchased a VideoPass subscription, you will be able to access all the video content, both Live and from our archive.

There are different ways to access any Live session taking place:

From our website at motogp.com:

• Visit the ‘HOME’ header, which will display the current session name and a link to access it.
• Visit the ‘CALENDAR’ section, where the current event will be shown with a link to all of the sessions.
• Visit the ‘VIDEOS’ section from the main menu and then select ‘VIDEOPASS’.

From our apps for iOS and Android devices:

Our apps have been redesigned to become your best friend during GP weekends.

Click the ‘RACING’ option at the bottom and the current event will show up. Then, simply click the current Live session’s ‘Follow Live’ button to open up the session details and click ‘WATCH LIVE NOW’ to access the video.

From our TV apps:

Our apps for Apple TV, Android TV, Roku and Fire TV will display a ‘LIVE’ button on their respective home pages so that you can easily jump straight into the action.

Once you have registered an account with us and purchased a VideoPass subscription, you will be able to access all the video content, both Live and from our archive.

You will also need to be connected to the Internet with a supported device.

You can check the minimum requirements and the supported devices via the corresponding FAQs.

Please take into account that our on-demand content is neither available for download nor accessible without an Internet connection.

If you are experiencing any problem with our on-demand content, like laggy streaming or quality issues, please use the AUTO option at the bottom bar of the video player and try the different available resolutions.

We suggest you disable hardware acceleration from your browser’s settings if you are using a desktop or laptop computer.

It might also be of help to restart your router.

Full races are uploaded as soon as it is technically possible, usually less than 1-2 hours after the live session has finished.

As much as we would love to, we are not able to guarantee an exact time as this depends on several factors.

Yes, our website’s VIDEOPASS section now displays all its content as “no-spoiler”, both in the titles and preview images.

In our official apps for iOS and Android devices, you can also set the VIDEOPASS section as your default page to access always without spoilers.

Our TV apps will have no-spoiler and archived content in the future, but these options are not available as of today (except for the ROKU app, where both are available in the Browse section).

We suggest you temporarily use your phone or tablet device to display the no-spoiler content in your TV from our website or mobile app:

- step-by-step guide for AppleTV / - step-by-step guide for FireTV

Please accept our apologies for any inconveniences and thank you for your understanding in this regard.

You can download our official apps for Android or iOS devices for free, as well as our TV apps: AndroidTV, FireTV, Roku and AppleTV.

Other devices, such as SmartTVs (with the exception of those which can make use of our Android app) or video consoles (Playstation, XBox), do not have dedicated apps and we cannot guarantee that you will be able to access the content and services of the MotoGP™ VideoPass.

Yes, you can access your VideoPass or TimingPass subscription from any official MotoGP ™ app or on our website at motogp.com, using the corresponding login details.

We also inform you that access from different devices at the same time is only allowed if they connect from the same IP.

Therefore, and in accordance to the MotoGP ™ VideoPass Purchase Policies, we remind you that your account access details cannot be shared.

Yes, the official MotoGP ™ apps are completely free to download, and you will get access to a large amount of free video content, as well as news, information on riders and teams, the official calendar, ect. You only need to register an account through our website or app.

In order to enjoy all the Live and on-demand content, you will need to purchase a VideoPass subscription.

To find out all the details and VideoPass subscription options, we invite you to check the corresponding FAQ.

Once you have subscribed to any of our VideoPass packages and during the period covered by the type of subscription that you purchased, you will be able to access:

- All Live sessions

- The race archive (MotoGP™, Moto3™, Moto2™ and MotoE™)

- Highlights videos

- Interviews

- Press conferences

- Technical videos

- Our apps for iOS and Android devices as well as for Apple TV, Android TV, Roku and Fire TV with no extra charge.

In addition, if they are connected to the same Wi-Fi network, you can send video from your mobile device to other devices such as Chromecast or Apple TV.